Shipping Policy

1. Shipping Destinations:
PrettyDeisgn offers custom clothes service in United States, and we are offer our shipping services to United States, United Kingdom, Australia, Canada, New Zealand, Ireland.

2. Shipping Costs:
We offer two shipping methods, each with its respective charges:

For Standard Shipping:
- $8 (For weight from 0-0.299 kg)
- $9 (For weight from 0.3-0.499 kg)
- $10 (For weight from 0.5-0.699 kg)
- $12 (For weight from 0.7-0.899 kg)
- $15 (For weight from 0.9-1.099 kg)
- $18 (For weight from 1.1-1.299 kg)
- $20 (For weight from 1.3-1.499 kg)
- $25 (For weight from 1.5-1.699 kg)
- $30 (For weight from 1.7-1.899 kg)
- $35 (For weight from 1.9-1.999 kg)
- $40 (For weight over 2.00 kg)

For Expedited Shipping:
- $15 (For weight from 0.0-0.199 kg)
- $18 (For weight from 0.2-0.299 kg)
- $20 (For weight from 0.3-0.399 kg)
- $25 (For weight from 0.4-0.599 kg)
- $30 (For weight from 0.6-0.799 kg)
- $40 (For weight from 0.8-0.999 kg)

Free Shipping:
PrettyDeisgn would provide free shipping for order over $200.

3. Delivery Time:
The total delivery time comprises product preparation and shipping. Generally, product preparation takes 1-3 business days (Mon - Sat), and shipping times are 11-12 business days (Mon - Sat) for standard shipping and 4 business days (Mon - Sat) for expedited shipping. Therefore,
Total shipping time ranges from 8-15 business days (Mon - Sat) for standard shipping.
Total shipping time ranges from 5-8 business days (Mon - Sat) for expedited shipping.
Please note that using a BOX address may extend shipping times.

4. Undelivered Package:
If the tracking states your package has been delivered but you haven't received it, contact your carrier first. If issues persist, reach out to us at service@prettydeisgn.com for further assistance.

5. Partial Order Receipt:
Sometimes, items may be sent separately, with additional tracking numbers not displayed. Wait for 2-3 business days, and if issues persist, contact us at service@prettydeisgn.com.

6. Order Tracking:
After placing an order, an email with shipping details is sent. Subsequently, an email with tracking information will be provided, including delivery expectations and order status. If you don't receive the tracking email within a week, contact us at service@prettydeisgn.com.

7. Customs Tax:
Customer need to pay customs tax if your package is seized by customs.

8. Order Delay:
Contact our customer service to verify the shipment status. Based on the situation:
- If not shipped or lost, you can request order cancellation or resend.
- If shipping with no recent tracking updates, request cancellation or resend.
- If shipping with recent updates, exercise patience for its arrival.

9. Contact Us:
Email: service@prettydeisgn.com
Phone: +8613215600581
Address:
Intersection of Changjiang West RD & Zhenxing RD,
Room 1205/1206, Block C of Jiaqiao Yueshan International,
Hefei, Anhui 230000,
China